Refund policy
Refund & Returns Policy
Changed your mind? (online orders)
If you bought online and had the bike delivered, you can cancel within 14 days of receiving it. Contact us first at sales@probiketrader.co.uk so we can arrange the return.
- The bike must be returned in the condition you received it, unridden apart from a brief check.
- You pay for the return delivery. Please pack it carefully; we can provide packing guidance.
- We refund the price and standard delivery within 14 days of receiving the bike back.
- We may deduct an amount if the bike has lost value through use or damage beyond what's needed to check it.
If you viewed and bought the bike in person at our unit, change-of-mind returns don't apply. Your rights for faulty bikes, below, still do.
Faulty or not as described
Every bike is inspected and serviced before sale, but if something isn't right, tell us straight away. Under the Consumer Rights Act 2015, goods must be as described, of satisfactory quality and fit for purpose, allowing for the age and use of a pre-owned bike.
- Within 30 days of purchase you can reject a faulty bike for a full refund, including delivery.
- After that, we'll repair or replace the faulty part. If that's not possible, we'll offer a partial or full refund.
- Normal wear, crash damage, misuse and changes made after purchase aren't faults.
All bikes also come with our 3-month quality guarantee. See our Warranty page for cover and the 12-month extension.
How to return
- Email sales@probiketrader.co.uk with your order number and the reason.
- We confirm the return and send you the address.
- Return it to: Probiketrader, Unit 1A, Alexandra Place, Lower Park Road, London N11 1QD.
Contact
Probiketrader is a trading name of SGR Trading Ltd (company number 15317148). Email sales@probiketrader.co.uk or call 020 8798 2099.